Legal Notice to the Client

Rev. 3.0 (Junio-2021)

PRtronics Service Contract

.Thank you for choosing PRtronics Inc. (“PRtronics” or the “Company”) as your television, internet, and/or telephone service provider. This Residential Service Agreement (“Agreement”) sets forth the terms and conditions that apply to all services that PRtronics provides to you (“you” or “Customer”). Services include television, internet, telephone, and any other services (collectively, the “Services,” and individually, “Service”) that we may provide to you.

It is our policy to provide you with an Invoice, Work Order and/or Service Request, in electronic or paper format, when a Service is initiated or when we visit your residence to install Services or address problems. By signing the Invoice, Work Order and/or Service Request, making a payment, or by using our Service(s), you accept and agree to be legally bound by the terms and conditions set forth in this Agreement. Any Customer who does not agree to be bound by these terms must immediately stop using the Service(s) and notify our Customer Service Center to cancel the account, subject to any applicable termination fee.

Section 14 of this Agreement contains a binding arbitration clause, which provides that you and the Company agree that certain disputes may be resolved by arbitration and affects your rights under this Agreement with respect to all Services. Subject to certain restrictions, you have the right to exclude the arbitration clause from your agreement with the Company.

The terms and conditions set forth in the “GENERAL TERMS AND CONDITIONS” section are applicable to all Services. Additional terms and conditions will apply to the provision of telephone, internet and television services and should be reviewed in the following sections “ADDITIONAL TERMS APPLICABLE TO TELEPHONE SERVICE”, “ADDITIONAL TERMS APPLICABLE TO INTERNET SERVICE” and “ADDITIONAL TERMS APPLICABLE TO TELEVISION SERVICE”, as applicable.

General Terms and Conditions Applicable to All Services

1. Place with Service, Access and Activation

a. Access to Serviced Premises. You grant PRtronics and its agents the right to enter during reasonable hours onto the property where the Service(s) and/or Company equipment will be provided (“Serviced Premises”), as defined below, to install, maintain, configure or perform work related to the Service(s). You warrant that you are the owner of the Serviced Premises or that you have the authority to permit PRtronics to enter the Serviced Premises. You further grant the Company all rights-of-way necessary to provide Service(s) to you and others with the same system. If you are not the owner of the Serviced Premises, you agree to obtain such permission from the property owner and to provide PRtronics, upon request, proof of such permission.

PRtronics reserves the right to carry out installations by the shortest and most reasonable route. If the Client is not the owner of the property, nor does he/she have the authorization of the owner, the Client agrees to indemnify and release the Company from all liability for any claim that may be made by whoever is the owner of the property as a result of the Service(s) provided under this Contract.

b. Installation Review; Interference. Company may conduct an installation review of the Serviced Location prior to performing installation of the Services. If Company determines that the secure installation and/or activation of one or more Services will result in negative consequences for Company personnel or the network or cause technical difficulties for Company or its customers, or if Company is determined to be attempting to assist third parties in evading debts owed to Company, Company may cancel the Invoice, Work Order and/or Service Request by providing written notice to Customer or may require Customer to correct the situation before proceeding with installation or activation of the Service(s).

If at any time (i) the proper functioning of the Company Equipment or the provision of a Service is subject to interference or obstruction due to any cause other than the actions of the Company or (ii) such interference or obstruction, or its cause, may endanger, hinder, damage or injure the Company's personnel or network and/or cause technical difficulties to the Company or its customers, the Company may cancel the Invoice, Work Order, Service Request and/or this Agreement without liability, and without prior notice to the Customer.

c. Site Preparation. Customer shall be responsible for making necessary Site preparations for delivery and installation of Company Equipment and the installation and ongoing provision of the Service(s), including relocation of Customer equipment, furniture and fixtures as necessary to gain access to the Equipment or Service(s).

d. Activation.

Company will arrange for one or more activation visits with Customer if necessary.

Customer or an authorized representative of Customer must be present during activation.

If during the activation process Company determines that additional work is necessary to provide Service(s) at the Serviced Location, Company will notify Customer of any additional charge(s). If Customer does not agree to pay such charge(s) for a revised Invoice, Work Order, or Service Request within ten (10) business days of receipt of the same, Customer or Company shall have the right to cancel the Invoice, Work Order, Service Request, and/or this Agreement.

e. Limitation of Company's Liability for Installation. Company shall not be liable for any work performed by Company or its authorized representatives as part of any installation, including, without limitation, any assistance they may provide to Client in fulfilling Client's obligations in preparing the Site as provided in this section.

Client expressly waives any claim it may have against Company for work performed by Company or its authorized representatives related to the preparation of the Site or the activation, relocation or other handling of Company Equipment or Client Equipment.

2. Company's Equipment, Programming, and Trademarks

a. You acknowledge that, except for the equipment you purchased from the Company, any router, remote control, media streaming device, antennas, chargers, batteries, cables, equipment, and facility we provide, along with any equipment we rent to you (collectively, 'Company Equipment') is solely for your use with the purposes of using the Service(s), and remains the property of PRtronics.

b. You are responsible for protecting, maintaining the integrity, and preventing the alteration, damage, loss, destruction, or theft of the Company Equipment. You agree to take reasonable security measures regarding the use and access to the Service and/or the Company Equipment. You agree to return the Company Equipment to us, clean, without breaks and/or aesthetic defects (except for normal wear and/or use) when required or when the Service(s) end. You agree not to allow the Company Equipment to be opened, altered, or serviced by anyone other than our employees or agents. You will not allow any additions, alterations, or manipulations of the Company Equipment.

c. You are responsible for having a surge protector, as well as ensuring that you have a proper ground connection and connecting the Company Equipment to such surge protector. If the Customer does not return the Company Equipment, or if it is destroyed or unusable, you agree to pay the current replacement cost of the Company Equipment. PRtronics suggests that the Company Equipment in your possession be covered by property insurance. PRtronics has no obligation regarding the use and operation of security and/or closed-circuit cameras connected to the Company Equipment.

d. The Company's Services and Equipment, including any firmware or software that may be installed on the Company Equipment or used to provide the Service(s), are protected by trademarks, copyrights, and/or other intellectual property laws and international treaty provisions.

e. Unauthorized use of Company Equipment or the Service(s) may constitute a violation of federal and state laws. You will be responsible for any unauthorized use of the Service(s) and for any Customer Equipment and/or Services that are stolen. You agree to notify us immediately, in writing or by calling our Customer Service Center during business hours, if you become aware at any time that the Company Equipment has been stolen or that Services are being stolen or used without authorization. If you do not notify us promptly, your Service(s) may be terminated without notice, with additional charges to you. Our primary email is info@prtronics.com

f. Any unauthorized connection by the Company, or alteration of any Company Equipment, or any theft of Services, will result in immediate suspension of the Service(s), termination of this Agreement, and/or legal action, at the Company's discretion. In the event of any unauthorized connection or tampering with the Company Equipment, or any theft of Services, the Company will have the right to recover from you the damages, including the value of the Services and/or Company Equipment obtained in violation of this Agreement. You agree to pay the costs incurred by the Company to collect any damages under this Agreement, including the Company's attorney fees.

3. Customer Equipment

“Customer Equipment” means any software, hardware, or services owned by the Customer that you choose to use in connection with the Service(s). Equipment purchased from the company has a 30-day warranty. The customer is responsible for the shipping cost. Returns may incur a return fee.

a. Except as specified otherwise in this Agreement, or in any Work Order and/or Service Request, the Customer will be responsible for the maintenance or repair of any Customer Equipment, and the Company will not be responsible for any maintenance or repair.

b. The Customer acknowledges that Customer Equipment presents a security risk to the network and the Company Equipment, and agrees to implement reasonable security measures and procedures regarding the Customer Equipment, including but not limited to providing physical security, password protection, and authentication to access the Customer Equipment. The Customer is solely responsible for any security devices the Customer chooses to connect or install on their computer equipment, as well as transmissions to or from the Customer or authorized users. The Customer will be responsible to the Company for all damages, costs, and fees resulting from any unauthorized use, sharing, access, interception, or any risk associated with the unauthorized use of Customer Equipment, including the value of any Service obtained in violation of this Agreement. The Customer also agrees to pay the costs incurred by the Company in collecting any damages under this Agreement, including the Company's attorney fees.

c. You grant PRtronics and our agents the right to insert hardware into the Customer Equipment, send software and/or downloads to the Customer Equipment, and to install, configure, maintain, inspect, and update the Customer Equipment. You warrant that you own the Customer Equipment or have the authority to give us access to the Customer Equipment. You must call our Customer Service Center to inquire if the Customer Equipment meets our technical, security, and other requirements.

We reserve the right to prohibit the use of Customer Equipment that we determine is not compatible with the network or that has been altered or tampered with in any unauthorized manner. Except as otherwise specified in this Agreement or in any Work Order and/or Service Request, we will have no obligation to provide, maintain, or service the Customer Equipment, including, but not limited to, Customer Equipment to which the Company or a third party has sent software or downloads. However, in the event the Company provides any type of assistance related to Customer Equipment, we are not responsible for any damage or malfunction.

d. You agree that the following limitation of liability applies to you: THE COMPANY DOES NOT GUARANTEE THAT THE CUSTOMER EQUIPMENT WILL ALLOW YOU TO INSTALL, ACCESS, OPERATE, OR PROPERLY USE THE SERVICE(S). YOU ACKNOWLEDGE THAT ANY INSTALLATION, ACCESS, OPERATION, OR USE COULD CAUSE DAMAGE TO THE CUSTOMER EQUIPMENT. THE COMPANY WILL NOT BE LIABLE FOR ANY FAILURE OR DAMAGE, INCLUDING THE LACK OF 911/E911 SERVICE OR DIALING ASSOCIATED WITH A SECURITY SYSTEM. This limitation of liability is in addition to any other limitation of liability set forth in this Agreement and does not limit such limitation.

4. Service and Liability Limitations

a. WE PROVIDE ALL SERVICE(S) ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. NEITHER PRtronics, ITS AFFILIATES, EMPLOYEES, AGENTS, NOR CONTRACTORS WARRANT THAT THE COMPANY EQUIPMENT OR SERVICE(S) WILL MEET YOUR REQUIREMENTS, PROVIDE UNINTERRUPTED USE, OR TRANSMIT UNCORRUPTED COMMUNICATIONS. UNLESS APPLICABLE LAWS PROHIBIT OR RESTRICT IT, ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF PERFORMANCE, FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY, ARE HEREBY DISCLAIMED.

b. PRtronics will not be responsible for any damages, losses, or inconveniences that the Customer or users of the Service(s) may experience in connection with the use of the Service(s).

c. The Customer acknowledges that to provide the Service(s), PRtronics uses state and municipal facilities and easements and/or rights-of-way, as well as facilities of telephone and electric companies, and that the continuous use of such facilities cannot be guaranteed by PRtronics. Therefore, in the event that the use of these facilities and easements and/or rights-of-way is denied for any reason and PRtronics, at its discretion, determines that it cannot provide the Service(s) through alternate routes, the Service(s) under this Agreement will be interrupted or terminated. You agree not to make any claim against PRtronics due to such interruption of Service(s).

5. Service Interruption Credits

Occasionally, PRtronics may temporarily interrupt the Service(s) to perform repairs and/or modifications to the system that are necessary to ensure continuity and/or improve the quality of its services. During these interruptions, the Company will be responsible only for making prorated adjustments to the bill in accordance with applicable laws and regulations. Credit requests for service downtime may be made by mail, phone, or through our website. After the appropriate analysis of the request and system records, PRtronics will grant applicable credits based on the results of the analysis at the rate of 1/30th of the Customer's monthly bill for each day with four (4) or more hours without Service(s). The Customer must submit any credit request for service interruption to PRtronics within thirty (30) days from the start of the service interruption. However, the Customer has the obligation to notify PRtronics about the service interruption, either by phone or by visiting PRtronics, within three (3) days from the start of such interruption for the request to be granted. This credit will not be granted if the interruption is due to negligence, non-payment, violation of the terms and conditions of the Agreement by the Customer. In no event will PRtronics credit an amount greater than the monthly fee billed for the Service(s). Under no circumstances will we be liable for any failure or interruption of the Service(s), including but not limited to those failures or interruptions resulting in whole or in part from circumstances beyond our control, such as weather, power outages, civil disturbances, terrorist acts, action or inaction of governmental authorities, or any other unforeseen cause beyond the control of PRtronics.

6. Use of Service(s)

Unless you subscribe to a plan that expressly permits it, or have otherwise been authorized in writing by PRtronics, you agree to use the Service(s) only for personal, residential, and non-commercial purposes. You may use the Company's Equipment at an address other than the Location, but all terms, especially Section 4(a), of this contract will still apply. The customer agrees that by using any services at or outside the Location, they will be responsible for any additional charges to provide these services, including but not limited to roaming charges, long distance charges, among others. You agree and represent that you will not resell or allow another to resell our Service(s) in part or in whole. You will not use or permit another person to use the Company's Equipment or Service(s), directly or indirectly, for any illegal purpose, including but not limited to, violating any of the Company's published policies applicable to the Service(s). The use of the Company's Equipment or Service(s) for the transmission, communication, or storage of any information, data, or materials in violation of any federal, state, or local law or regulation is prohibited. You acknowledge that you accept this Contract and will require all persons using the Company's Equipment and/or Service(s) to comply with it, and you will be solely responsible for ensuring that other users understand and comply with the terms and conditions of this Contract and any applicable Company policies, including but not limited to acceptable use and privacy policies available on our website, prtronics.com.

7. Credit History

Your account is subject to credit verification. PRtronics may vary the conditions of use from time to time for any customer based on their credit history, payment history, payment methods, deposit payment, and other factors. This includes but is not limited to applying a different debt collection, money collection, and/or disconnection process than established in Section 9(d) of this Contract. By signing this Contract, Work Order, Service Request and/or using the service(s), the Customer authorizes the Company to perform a credit check to determine their eligibility to receive and/or continue with the Service(s). If an investigation is conducted, it is understood that the authorization to check credit releases the Company from any claim by the Customer related to such investigation. The Company may also conduct subsequent credit investigations if your account is delinquent or involved in a fraudulent transaction.

8. Deposit

PRtronics reserves the right to require a deposit from the Customer. The amount of the deposit will be determined based on the Customer's credit history and will serve as partial security for any balance owed by the Customer. The Company may change the amount of the deposit required based on the Customer's payment and/or consumption history. PRtronics may also require the Customer to provide a deposit for the use of equipment and for its repair or replacement, and/or any other Equipment owned by the Company. See Section 2 of this Contract regarding your responsibility for the Company's Equipment. Upon disconnection of the Service(s), the Company may apply the deposit to the payment of balances owed by the Customer, including but not limited to, early termination charges, damage, loss, alteration, or destruction of the Company's Equipment, without prior notice. If not applied for these purposes, the deposit will be handled in accordance with applicable laws.

9. Payments for Service(s)

a. You agree to pay all charges associated with the Service(s), including but not limited to: activation/installation/service call charges; monthly service charges; paper billing charges; measured and per-call charges; charges for the use of the Company's Equipment; upon the Customer's request, charges for the removal, modification, and/or transfer of the Company's Equipment; applicable federal, state, and local taxes and charges, and other charges as set forth on your invoice. For more information about your current rates, call us or refer to our website prtronics.com. Not all charges and/or rates apply to all Services.

b. PRtronics will provide the Service(s) according to the type and amount of programming and Service(s) requested. The contractual price may vary depending on the term of the Offer. All charges related to the Service(s) are billed monthly and paid in advance on or before the due date indicated on the invoice. Monthly recurring charges are not refundable if you voluntarily request a downgrade or reduction of the Service(s). Non-recurring service charges are paid on the next invoice.

c. The Customer can choose between paper or electronic billing. Your billing method will automatically default to electronic billing. You must provide a valid email address and sign up for electronic billing “E-bill” through mi.prtronics.com. If you do not receive the email within a week from billing, collection, and/or activation (whichever occurs first), you must immediately call Customer Service to validate the email address. If you select paper billing, we will send the invoice by regular mail to the postal address provided in the Invoice, Service Request, or to the Customer Service Representative, subject to a monthly charge of $5.00. You can change the billing method at any time through mi.prtronics.com or by calling Customer Service. You can make payments in any of the ways described on your invoice. If you opt for automatic debit, you will continue to receive monthly invoices and, depending on the selected payment method, you will receive a discount on your invoice. The discount(s) will be based on the service(s) and is detailed further in the terms of that specific service. The invoice will show the payment made from your account.

d. If you do not pay within thirty (30) days from the Billing Date, an administrative late fee (“Late Fee”) of $5.00 will be charged. If you continue not to pay for an additional twenty (20) days, PRtronics may disconnect your Service(s), subject to applicable laws. If you resume Service(s) after any disconnection, we may charge you a reconnection fee, installation fee, and/or service activation fee, up to a maximum of $25.00. Additionally, you will continue to be responsible for any unpaid service charges, Late Fees, and any unreturned Company Equipment. If we resort to a collection agency or an attorney to recover money or equipment owed to us, you agree to pay reasonable debt collection costs, attorney fees, and arbitration or legal costs.

10. Changes to Services, Rates, and Other Changes

At any time and periodically, the Company may change our Service(s), the Company's Equipment, and the rates or charges for the Service(s), subject to applicable laws and regulations. For example, we may: change the programming, increase or change the charges and rates for the Service(s), change the terms, policies, practices, and procedures relevant to any Service; make changes that affect equipment or software; or change the applications or tools, functionalities, features, and specifications of any Service.

Notification of any changes may be made to you by any reasonable means, including on your invoice, by email, or any other communication permitted under applicable laws. You may terminate your Service(s) immediately if you do not accept any changes to the Service(s), subject to any applicable termination fees, but your use of the Service(s) thirty (30) days after the change will be considered your acceptance of the change.

11. Term

If you have subscribed to an annual agreement, you will be subject to Section 11(a) of this Agreement. If you have subscribed to a monthly agreement, you will be subject to Section 11(b) of this Agreement. Please refer to your Invoice, Work Order, and/or your Service Request for the Term of this Agreement.

a. Annual Contract: You agree that the term of your Contract will be twelve (12) months from the date of installation and/or activation (the “Term”). You agree not to cancel the Service(s) provided under this Contract before the expiration date of the term. The rates included in the Contract are valid only with respect to the accepted offer which may combine services offered by the Company. If you cancel any of the Services agreed in the Contract, regular rates will apply from the moment of cancellation. If you voluntarily cancel the Service(s) included in the Contract or if they are canceled due to your breach of Contract before the expiration of the Term, you will be in violation of the terms established in the Contract and an early termination penalty will be charged according to applicable laws, in addition to the debt for the Service(s) provided until the end of the current billing cycle. Please refer to clause 12 for more details. Furthermore, the Customer understands that upon the expiration of the original one (1) year term, this Contract will automatically renew for additional terms of one (1) month each, with applicable rates and discounts effective on the date of each renewal, and any cancellation will be effective at the end of the corresponding month. From the automatic renewal, the Customer may cancel the Contract at any time without any penalty, and such cancellation will be effective at the end of the current billing cycle at the time of cancellation. Please refer to clause 12 for more details on Customer Cancellations.

b. Monthly Contract: You agree that the term of your Contract will be one (1) month from the start date of the billing cycle for your account, which may be the same date as the delivery of the company's equipment, customer equipment, or installation/activation of any service. The Contract will automatically renew for periods of one month. The Customer may cancel the Contract at any time without any penalty, and such cancellation will be effective at the end of the current billing cycle at the time of cancellation. Please refer to clause 12 for more details on Customer Cancellations.

12. Default; Service Suspension; Termination

No express or implied waiver by the Company of any default event shall in any way be a waiver of any other subsequent default event. Nothing in this Agreement, including Termination, will exempt the Customer from their obligation to pay the Company all amounts owed.

a. Customer Default: The Customer will be in default under this Agreement if the Customer does one or more of the following things (each individually will be considered a separate default event) and the Customer does not correct each default within thirty (30) days after receiving written notice (including any notice provided in any invoice): (i) The customer is more than thirty (30) days overdue with respect to any required payment below; (ii) The Customer has not complied with the terms of this Agreement, Invoices, Work Orders, and/or Service Request incorporated into this Agreement.

b. Customer's Right to Terminate: Subject to any early termination fee, You may cancel this Agreement by notifying the Company by phone, letter, or in person at our Customer Service Centers. No amounts related to installation or activation charges will be refunded. You are responsible for paying any amounts owed up to the effective cancellation date, including all service and related charges, and for returning all Company Equipment. You must return the Company Equipment on or before the last day of the current billing cycle by mail to PRtronics, Inc., PO Box 1687, Lajas, PR 00667. You must include your account number or some other reasonable evidence to identify which account it belongs to, or at any of our Customer Service Centers to avoid an Equipment Pickup Fee (“Equipment Pickup Fee”) of $50.00. You also have the option to coordinate by phone with one of our Customer Service Representatives for the pickup of the Company Equipment, subject to the Equipment Pickup Fee. Termination will be effective at the end of the current billing cycle, regardless of whether you return or coordinate the pickup of the Company Equipment before that date. PRtronics may refuse to subscribe a new contract with any Customer who has an outstanding debt with the Company, any third party acting on behalf of the customer, or anyone trying to help the customer evade the debt. If the outstanding balance is not settled, it will continue to accrue administrative charges, $5.00 for each unpaid month. Furthermore, PRtronics may report late payments and amounts owed to credit reporting agencies. Lastly, PRtronics may use any deposit the Customer has made to satisfy any amount owed.

c. Company's Right to Terminate. If the Customer is in default, the Company, without prior notice, and in addition to any other right of the Company expressly stated in this Agreement and any other remedy it may have under applicable law, will have the right to: (i) Immediately suspend the Customer's Service(s) until the underlying default has been corrected without affecting the Customer's ongoing obligation to pay the Company the amounts due under this Agreement; (ii) Terminate the Service(s), this Agreement, Invoice, and/or any applicable Work Order and/or Service Request.

13. Dispute Resolution Procedure and Service Suspension for Non-Payment

PRtronics provides the following procedure for resolving subscriber complaints in accordance with the Telecommunications Act of 1996 (27 L.P.R.A. §265 et. seq.) and the Dispute Management and Service Suspension Regulations under the jurisdiction of the Telecommunications Regulatory Board (Regulation Number 8065 of August 31, 2011).

Scope of the procedure: This procedure applies to disputes that may arise between PRtronics and its customers, including billing and service objections, and the procedure to follow in relation to the suspension of Service(s) for non-payment.

First Phase - Billing or Service Objection: (i) Service-related claims: may be made in writing by sending your claim to (1) PO Box 1687, Lajas, PR 00667 Att. Dispute and Claims Department, (2) by sending an email to disputes@prtronics.com; by telephone calling 939-252-6115; or in person, by visiting our Customer Service Centers. (ii) Monthly bill objections: You will have twenty (20) days from the Billing Date to submit your objection, which you can do in writing by sending your objection to (1) PO Box 1687, Lajas, PR 00667 Att. Dispute and Claims Department, (2) by sending an email to dispute@prtronics.com; by telephone calling 939-252-6115; or in person, by visiting our Customer Service Centers. YOU MUST MAKE A 'PARTIAL PAYMENT' FOR THE AMOUNT THAT IS NOT IN DISPUTE. PRtronics MUST RECEIVE THIS PAYMENT WITHIN THIRTY (30) DAYS FROM THE BILLING DATE TO AVOID THE LATE FEE THAT APPLIES THIRTY (30) DAYS AFTER THE BILLING DATE AND THE DISCONNECTION THAT OCCURS TWENTY (20) DAYS AFTER THE INITIAL THIRTY (30) DAYS. IN ADDITION, THE COMPANY WILL NOT BEGIN INVESTIGATING YOUR BILLING OBJECTION OR RECOGNIZE THE OBJECTION UNTIL YOU PAY THE NON-DISPUTED CHARGES AND ANY OTHER NON-DISPUTED CHARGES INCURRED WHILE THE OBJECTION IS PENDING RESOLUTION. PRtronics will have up to twenty (20) days to resolve any dispute about charges included in the monthly bill.

Second Phase - Reconsideration of the Decision: If after exhausting the previous procedure, you are not satisfied with the resolution of your claim, you will have twenty (20) days from the notification of the Company's decision to submit a written request for reconsideration to PO Box 1687, Lajas, Puerto Rico 00667, Att. Disputes & Claims Department.

You must include the following information: 1) the complainant's name, mailing/residential address, and account number; 2) constructive facts of the claim; 3) reference to legal provisions if known; 4) requested remedy; 5) complainant's signature; and 6) telephone number and any other method where you can be contacted. Within twenty (20) days of receiving the Request for Reconsideration, PRtronics will notify you of the outcome. If the decision upon reconsideration is adverse to the Customer, you must pay the balance of the debt within thirty (30) days from the notification of the decision. If the Customer does not comply with the payment or does not appeal to the Board, PRtronics may suspend or disconnect the Service(s).

Third Phase - Review by the Board: As a complainant, you have the right to request that the Telecommunications Regulatory Board review PRtronics' adjudication of the claim. All Review Requests must be submitted to the Board within thirty (30) calendar days from the notification of PRtronics' final determination. The Review Request may be sent by mail to the Board at the following address: Ave. Roberto H. Todd #500, Parada 18 Santurce, San Juan, PR 00907-3941; submitted in person at the Board during business hours; or submitted electronically to the Board's address at radicaciones@jrtpr.pr.gov For more information, you can contact the Board at (787) 756-0804 and 1-866-578-5500. You must certify to the Board that you sent a copy of your review to the Company along with your presentation to the Board. The Board will not address complaints that have not been first submitted to PRtronics as part of this Dispute Resolution Procedure. (See Telecommunications Act, 27 L.P.R.A. §269j).

If there is no final determination by PRtronics regarding the Request for Reconsideration (Second Phase), you may submit your request for review to the Board within six (6) months (Third Phase) from the period provided for notification of the outcome of the Request for Reconsideration.

14. Binding Arbitration Procedure

a. PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES THE RESOLUTION OF DISPUTES THROUGH ARBITRATION INSTEAD OF COURT TRIALS. ARBITRATION IS FINAL AND BINDING AND SUBJECT TO VERY LIMITED JUDICIAL REVIEW.

b. If you have a Dispute, as defined below, with PRtronics that cannot be resolved informally and is not within the jurisdiction of the Telecommunications Regulatory Board through the Dispute Resolution Procedure established in Section 13 of this Agreement, you or the Company may choose to arbitrate that Dispute under the terms of this Arbitration Procedure instead of litigating the Dispute in court. Arbitration means you will have a fair hearing before a neutral arbitrator instead of a judge or jury in court. Discovery in an arbitration proceeding could be limited. A court may, on limited occasions, review an award issued by an arbitrator. By accepting this Arbitration Procedure, you may be waiving constitutional or statutory rights.

c. Agreement: This Arbitration Procedure sets forth the conditions and procedures related to the resolution by arbitration of any claim and/or dispute, as defined below, that may arise between you and PRtronics. This means that if either party chooses arbitration, neither you nor PRtronics has the right to bring a legal action and/or litigate in any court in the first instance. As part of the requirements set forth herein, your ability to participate in a class action is limited.

d. Right to opt-out: YOU MAY OPT-OUT OF THIS ARBITRATION PROVISION (EXCEPT FOR THE SUBSECTION TITLED CLASS ACTION WAIVER AND OTHER RESTRICTIONS) BY NOTIFYING PRTRONICS OF YOUR INTENTION WITHIN THIRTY (30) DAYS FROM THE DATE YOU FIRST RECEIVE THIS AGREEMENT. YOU MAY OPT-OUT THROUGH ANY OF THE FOLLOWING OPTIONS (PLEASE INCLUDE YOUR NAME, ADDRESS, ACCOUNT NUMBER, AND THE EMAIL ADDRESS YOU USED TO SIGN UP FOR YOUR PRTRONICS ACCOUNT): (1) SENDING A CERTIFIED LETTER STATING YOUR INTENTION TO REJECT THIS DISPUTE RESOLUTION PROVISION TO PRTRONICS AT PRTRONICS, INC, LEGAL DEPARTMENT, PO BOX 1687, LAJAS, PR 00667; OR (2) SENDING AN EMAIL STATING YOUR INTENTION TO REJECT THIS DISPUTE RESOLUTION PROVISION TO ARBITRATIONOPTOUT@PRTRONICS.COM . OPTAR POR SALIR NO AFECTARÁ NINGUNO DE LOS OTROS TÉRMINOS DE ESTE CONTRATO CON PRTRONICS Y USTED PODRÁ CONTINUAR SIENDO CLIENTE DE PRTRONICS. SI USTED HA OPTADO POR SALIR DE ESTA DISPOSICIÓN DE ARBITRAJE ANTERIORMENTE, NO SE LE REQUERIRÁ VOLVER A HACERLO.

e. Class Action Waiver and Other Restrictions: The parties to the arbitration must be named individually. There will be no right or authority for a complaint to be arbitrated or litigated in a class action, consolidated, or for the claim is presented in a supposed representative capacity on behalf of others. He arbitrator will only have authority to hear and resolve Disputes between you and the Company.

This Mandatory Arbitration Procedure will be governed by the Federal Arbitration Act, 9 USC. §§1-16, as it may be amended (“FAA”), and applicable regulations. This Arbitration Procedure will survive the cancellation of the Contract.

As used in this Agreement, the term “Dispute” means any dispute, claim or controversy (of any kind or nature) between you and PRtronics arising of or in connection with the Service(s) or the Service Agreement, whether based on a contract, statute, regulation, ordinance, damages (including, but not limited to, fraud, misrepresentation, fraudulent inducement, negligence or any other damage intentional) or any other legal or equitable theory, including the validity, applicability or scope of this Agreement or the class action waiver provision. “Dispute” too includes claims and/or disputes by or against any third party in relation to the provision or performance of any product, service or benefit in relation to the Service(s) (including, but not limited to, third parties who use or access the service(s) Service(s), collection agencies and all of their agents, employees, directors and representatives) if and only if, the third party is referred to as co-partner with you or us (or a claim with or against you or us), in relation to a claim by you or us against the others. As used in this Arbitration Procedure, the terms “you” and “we” also includes any parent corporation, whether in whole or in the majority of its subsidiaries, affiliates, licensees, predecessors, successors, assigns, any account buyer, all agents, employees, directors and representatives of any of the above, and any third party using or any product, service or benefit. The term “Dispute” and/or “Claim” will have the broadest meaning It may be executable.

h. Arbitration Procedure: If you or PRtronics elect to resolve your Dispute through arbitration, The party initiating the arbitration will select the next arbitration organization, which will apply the appropriate customer claims rules to arbitrate the Dispute:

American Arbitration Association (“AAA”) 335 Madison Ave., Floor 10 New York, NY 10017-4605 1(800)778-7879 www.adr.org

The FAA, and not state arbitration laws, will govern the arbitration procedure of all Disputes. The arbitration process will be governed by the Commercial Arbitration Rules and the AAA's Supplemental Procedures for Consumer-Related Disputes are in effect when the arbitration is initiated (collectively, “AAA Rules”). Rules AAA are available on their website at www.adr.org or by calling 1-800-778-7879. However, federal laws or the laws of the Commonwealth of Puerto Rico The applicable laws will provide the substantive law that will govern any Dispute. Any law of arbitration of the Commonwealth of Puerto Rico will not be applicable under this provision of Arbitration. If there is a conflict between this Arbitration Procedure and the Rules of the AAA, the rules contained in this Agreement will apply. If there was a conflict between this Arbitration Procedure and other terms in the Contract, this Arbitration Procedure Arbitration will govern.

A single arbitrator will resolve the Dispute. The arbitrator will honor claims of privilege recognized by law and will take reasonable steps to protect your account information. customer and other proprietary or confidential information, including, at the party's request, the use of protective orders to prohibit disclosure outside of arbitration. The referee will make his written award, but will not be required to provide a statement of reasons to unless you or PRtronics request it, in which case, the arbitrator will provide a brief statement of the reasons for its award. If the arbitrator grants an award of more than $5,000.00, Either party may appeal the decision to a panel of three arbitrators. administered by AAA. The members of this panel of three arbitrators will be selected from in accordance with AAA Rules. The party wishing to appeal the decision of the initial arbitrator will have a period of thirty (30) days from the date of registration of the final award to file a written notice of appeal with the AAA. The AAA will then notify the other party that the initial award has been appealed. The three-arbitrator panel will issue its decision within a period of one hundred twenty (120) days from the date of notification appellate. The decision of the three-arbitrator panel will be final and binding, except for any appeal right that exists under the FAA.

i. Restricciones en el Arbitraje: ALL DISPUTES COVERED BY THIS ARBITRATION PROCEDURE MUST BE SUBMITTED AND SUBJECTED TO ARBITRATION NO LATER THAN ONE (1) YEAR FROM THE DATE ON WHICH THE AFFECTED PARTY HAS COME TO KNOWLEDGE, OR FROM THE DATE WHICH SHOULD HAVE COME TO KNOWLEDGE, OF THE ACTION OR OMISSION THAT GIVES RISE TO THE DISPUTE. FAILURE TO SUBMIT THE DISPUTE TO ARBITRATION WITHIN ONE (1) YEAR IS AN ABSOLUTE BAR TO THE SUBMISSION OF A REQUEST FOR ARBITRATION OR ANY OTHER LEGAL ACTION IN ANY FORUM BASED ON THAT DISPUTE. Under this Section, a dispute will be deemed submitted to arbitration on the date the request for arbitration is filed. arbitration before the AAA and by sending a copy of the request to the Company in accordance with the Section 21 of this Agreement.

j. Place of arbitration and payment of arbitration fees and costs: The arbitration will be held in San Juan, Puerto Rico. Upon receipt of your request for arbitration by written, PRtronics will pay the arbitration filing fee and the costs and expenses of the arbitrator. You will be responsible for any additional costs you incur during the arbitration, including, but not limited to, your attorney or expert fees. in case whether one of the parties decides to file an appeal before a panel of three arbitrators, the prevailing party to the appeal shall be entitled to recover all fees of attorneys and reasonable costs incurred in such appeal.

k. Separabilidad: If any provision of this Arbitration Procedure is determined to be illegal, said clause will be separated from this Arbitration Procedure, and the remaining one will be given complete strength and vigor. Whether or not the class action waiver clause is found to be illegal enforceable, this Arbitration Procedure will not be enforceable and the Dispute will be adjudicated by a court or by the Telecommunications Regulatory Board of Puerto Rico. In the event that this Arbitration Procedure is determined to be illegal or unenforceable in its entirety, for any reason, or if a claim is made in a Dispute that is excluded from this Arbitration Procedure, YOU AND PRtronics AGREE TO WAIVE, TO THE MAXIMUM APPROPRIATE SCOPE IN LAW, TO THE RIGHT TO A TRIAL BY JURY AND TO CLASS SUITS.

l. Exclusions for Small Claims, Board Claims Telecommunications Regulatory and other claims: (i) You and the Company agree that any claim brought by you or the Company that does not is or is added to the claim of any other subscriber, and whose amount in controversy falls within the jurisdiction of a court that is limited to the adjudication of claims minors, will not be subject to arbitration. (ii) Claims in which the amount in controversy is estimated to be less than the cost of the AAA fees, disputes relating to the Company's intellectual property and Claims related to theft of your service will not be subject to arbitration. (iii) All claims that are under the jurisdiction of the Regulatory Board of Telecommunications will not be subject to arbitration and will be presented to the Board through the formal dispute resolution procedure of Section 13 of this Agreement.

15. Authorized Representative

The Client may designate one or more authorized representatives to act on its behalf. with respect to the matters described in this Agreement. Any communication made by said authorized representative to the Company will be considered a communication from the Client to the Company and will be binding on the Client and his representative.

16. Compensation

You agree to indemnify, defend and hold harmless the Company, its partners, officers, directors, employees, agents, suppliers and affiliates, against all claims, judgments, costs, liabilities, damages and expenses (including attorneys' fees) that result from any violation of this Agreement. Your compensation will survive termination of this Contract.

17. Additional terms and conditions

Incorporated by reference into this Agreement: the Notice of Rights to All of Our Clients and the Client Privacy Policy, which are sent once a year to everyone our clients and which are found on our website, www.prtronics.com or in our Customer Service Centers. You agree to read and refer to such additional terms and conditions.

18. Modifications

PRtronics may modify this Agreement, as well as the terms and conditions that are incorporated by reference to it, at any time and without prior notice, except as provided by law otherwise. By continuing to use our Service(s), you accept and agree to be legally bound to this Agreement, including any modification thereof.

If you do not agree to be bound by these terms or any modification to the same, you must immediately stop using the Service(s) and notify our Customer Service Center. Customer Service to cancel the account, subject to any applicable termination fee. The updated version of this Agreement and the terms and conditions incorporated by reference, can be found on our website, www.prtronics.com and in our Customer Service Centers.

19. Contradictory versions

If there is any conflict or potential conflict between the English or Spanish versions of any term, condition or provision of this Agreement, or any other term, condition or provision that is incorporated by reference into this Agreement, the version In the Spanish language, the meaning of all said conflicts or possible conflicts will govern.

20. Survival

All representations, warranties, indemnities and limitations of liability contained in this Agreement will survive the termination of this Agreement and its(s) Services).

21. How to contact us

For further questions or notices required in connection with this Agreement, you can Contact us at:

PRtronics, Inc. PO Box 6673 Mayagüez, PR 00681 Att. Departamento Legal email: legal@prtronics.com

22. Notifications

We will provide you with notices in accordance with applicable laws. We can notify any changes by any reasonable means such as with or on your invoice, by email or for any other communication permitted under applicable laws. The Client agrees that Any of the means indicated above will constitute sufficient notification, if the itself is necessary. You agree to verify your mail, email and all posts to our website regularly and you assume the risk of not doing so. A Notice from you will be deemed given upon receipt by us at the address provided in the this Agreement for such notifications.

23. Total contract

This Agreement and the other documents incorporated by reference constitute the Agreement and total agreement between the Client and the Company regarding the subject of this Contract, and They supersede all prior written or oral agreements. If any term or condition of the This Agreement is determined to be unenforceable by a court or arbitrator, the remainder of the Contract will not be affected and will remain in force and enforceable to the maximum extent permitted by law. proceed. The Company does not waive any provision or right if you fail to comply with any provision of this Contract. Neither the course of conduct between you and us nor the practice commercial will modify any provision of this Agreement.

24. Applicable law

This Agreement is and will be governed by and construed in accordance with the laws applicable federal laws and the laws of the Commonwealth of Puerto Rico.

25. Force majeure

The Company will not be responsible for any delay or failure of performance or Equipment of the Company that is the result of causes beyond its control, including, but not limited to a: act of God, hurricane, fire, flood, explosion or other catastrophes; any law, order, regulation, direction, action or request of the United States government or any other government, including state or local governments that have or claim jurisdiction about the Company, or any department, agency, commission, bureau, corporation or other instrumentality of any one or more of said federal, state or local governments or from any military authority; existing service priority in compliance with national emergencies, acts of terrorism, riots, wars, unavailability of rights of passage, shortages of materials, strikes, closures or work stoppages.

26. Transfer

You may not transfer this Agreement, the Service(s) or the Company Equipment. You You agree to notify us immediately of any change in ownership or occupancy of the Site. If you request a transfer of your account, PRtronics may change the package of active services in your account, to the service package that is current at that time. We may transfer our rights and obligations under this Agreement freely with or without notice.

Additional Terms and Conditions Applicable to Voice Service

In addition to the General Terms and Conditions above, the following terms and conditions are specifically applicable to the Customer who subscribes to the Company's Voice Service.

27. Dialing Limitations to 911/E911

The Company's Voice Service includes enhanced 911/E911 (“911/E911”) features that may be different than 911/E911 functions provided by traditional service providers of telephony. Therefore, 911/E911 Services may have certain limitations. READ THE INFORMATION BELOW IN DETAIL. YOU ACKNOWLEDGE AND AGREE TO ANY LIMITATIONS ON 911/E911. YOU AGREE TO COMMUNICATE THESE LIMITATIONS TO ALL PERSONS WHO MAY HAVE A OPPORTUNITY TO MAKE CALLS THROUGH THE SERVICES. If you have questions about the 911/E911, call our Customer Service Center at the number listed at the end of this document or write to us at the address provided in Section 21 of this Agreement.

a. Correct address: Calls to 911/E911 may be directed to the wrong emergency authority, may transmit the wrong address and/or the Voice Service may fail completely. Everything changed direction requires our prior approval. YOU UNDERSTAND AND ACKNOWLEDGE THAT THE COMPANY IT COULD REDIRECT 911/E911 CALLS TO THE INCORRECT ADDRESS SINCE THE SERVICE IS FROM MOBILE FUNCTIONALITY AND IT IS YOUR SOLE RESPONSIBILITY TO CONTACT THE 911/E911 OPERATOR OF YOUR EXACT LOCATION.

b. Service interruptions: Access to 911/E911 requires that your Voice Service be active and that you have power connected to the Company's Equipment and/or Client's Equipment. YOU UNDERSTAND AND ACKNOWLEDGE THAT YOU MAY LOSING ACCESS TO AND USE OF VOICE SERVICE, INCLUDING 911/E911, UNDER CERTAIN CIRCUMSTANCES, WHICH WHICH INCLUDES BUT IS NOT LIMITED TO THE FOLLOWING: (i) IF THE NETWORK OR FACILITIES ARE NOT IN OPERATION; (ii) IF ELECTRICAL POWER IS INTERRUPTED TO THE ROUTER AND THE ROUTER DOES NOT HAVE A BATTERY BACKUP; (iii) IF ELECTRICAL POWER TO THE MODEM IS INTERRUPTED AND HAS BEEN EMPTY OR IF ANY BACKUP OF THE MODEM FAILS BATTERY; either (iv) YOUR SERVICE HAS BEEN SUSPENDED OR IS NOT FUNCTIONING PROPERLY. Furthermore, you understand and recognizes that battery backup may provide power for only a limited time, which Battery backup performance is not guaranteed and if the battery has been depleted, the Voice Service will not operate until power is restored. You understand and You acknowledge that your Device may not have a backup battery or other power source. independent. Additionally, calls, including calls to 911/E911, may not be completed if there is a problem with the network facilities, including network congestion, failure of network equipment or other technical problem.

c. Suspension and termination by the Company: You understand and acknowledge that all Voice Service, including 911/E911, as well as all other features of the Voice service, where we make these features available, are will be deactivated if your account is suspended or terminated.

28. Limitation of liability and indemnification

YOU ACKNOWLEDGE AND AGREE THAT THE COMPANY AND ITS SERVICE PROVIDERS SHALL NOT BE RESPONSIBLE FOR ANY BREAKDOWN OF SERVICES, THE INABILITY TO DIAL 911/E911 USING THE SERVICES OR THE INABILITY TO COMMUNICATE WITH EMERGENCY SERVICES PERSONNEL. YOU AGREE TO DEFEND, INDEMNIFY AND HOLD THE COMPANY AND ITS SERVICE PROVIDERS HARMLESS FROM ANY AND ALL CLAIMS, LOSSES, DAMAGES, FINES, PENALTIES, COSTS AND EXPENSES (INCLUDING, BUT NOT LIMITED TO REASONABLE ATTORNEY FEES) BY OR ON BEHALF OF YOU OR ANY THIRD PARTY OR USER OF THE SERVICES RELATED TO THE FAILURE OR BREAKDOWN OF THE SERVICES (INCLUDING THOSE RELATED TO THE 911/E911 SERVICES PROVIDED TO YOU IN CONNECTION WITH VOICE SERVICES).

29. Acceptable use

Unless you subscribe to a plan that expressly allows it, you agree to use the Voice Services for personal, non-commercial purposes only; however, you are allowed use the Voice Services to make business calls incidental to your personal use and not Commercial Voice Services. You expressly agree not to use the Voice Services to autodialing, continuous or excessive call forwarding, telemarketing or for any other use that results in damage to the Company's network, fraud or use inconsistent with patterns normal residential calls. If we determine, in our sole discretion, that your Voice Services are being used for any of the aforementioned activities above, we reserve the right to (i) immediately and without notice terminate or modify the Service(s) and (ii) charge additional charges for each month in which excessive usage occurred.

30. BILLING FOR USE

a. Charges for calls and metered calls. Calling plans that are billed on a fixed monthly rate may not include certain types of calls. These types of calls excluded from the fixed monthly rate will be charged by call (namely operator services) or by metering (namely international calls). For billing purposes, a metered call begins when the party's company receiver signals back to our network that the call has been answered, and ends when a of the parties disconnect the call. The measured calls are recorded in whole minutes, the Partial minutes will be rounded up to the next whole minute. If the calculated charge for a call includes a fraction of a cent, the fraction is rounded to the nearest whole cent. Favor of Contact us for information about call charges. In case of use fraudulent or other unauthorized use of the Services, you will be responsible for all charges incurred.

b. Third party charges. Voice Services may allow you to access information and other service providers (for example, services accessible through 800, 888, 877 and 900 numbers) and others external suppliers. You acknowledge that you may incur charges with such providers that are separate and apart from the amounts invoiced by us. You agree that all charges owed to third parties, including all applicable taxes, are your sole responsibility. responsibility.

c. Notwithstanding anything to the contrary in this Agreement, some providers (e.g. For example, those who participate in calls to foreign countries) are charged as a completed call when the called party's line rings or after a certain number of rings. Yes said provider charges the Company as if said call were answered by the called party, the Company will charge Customer as a completed call.

31. Equipment.

a. Headphone and wiring: In order to use the Voice Services, you are required to provide certain Customer Equipment, such as a telephone set or its equivalent, interior telephone wiring and output, and an electrical power outlet. If we cannot access your indoor telephone wiring, You will need a wireless phone to use our Service(s) throughout your home.

b. Incompatible equipment and services: You acknowledge and understand that the Voice Services may not support or be compatible with: (i) certain non-voice communications equipment, including, but not limited to, alarm systems or home security devices that make automated phone calls; observation devices medical; certain facsimile machines; and certain telephone modems; (ii) rotary dial telephone sets, dial telephone sets pulse decadal and models of other voice-related communications equipment, such as answering machines caller identification units; (iii) calls 10-10 (“dial around”); (iv) calls to 976, 900, 700, or 500 numbers; (v) calls to 211, 311, 511, or 811; and (vi) other types of calls not expressly stated in our product literature (e.g. (e.g. ship-to-shore calls and outgoing satellite calls).

c. BY ACCEPTING THIS AGREEMENT, YOU WAIVE ALL CLAIMS AGAINST THE COMPANY AND ITS SUPPLIERS. OF SERVICES, DUE TO INTERFERENCE, DISRUPTION OR INCOMPATABILITY BETWEEN THE COMPANY'S EQUIPMENT OR THE SERVICES AND ANY OTHER SERVICES, SYSTEM OR EQUIPMENT. IN THE EVENT OF SUCH INTERFERENCE, DISRUPTION OR INCOMPATIBILITY, YOUR SOLE REMEDY WILL BE THE TERMINATION OF THE SERVICES OF COMPLIANCE WITH THE CONTRACT, SUBJECT TO ANY EARLY TERMINATION CHARGE.

32. You assume the risk of high-risk activities

The Voice Service(s) are not represented as being fail-safe or interruption-proof. Are not Designated for use in situations where foolproof or uninterrupted service is essential. You assume the risk of any harm resulting from high-risk activities that involve vital communications in which an error or interruption in the Service(s) could result in harm to businesses, people, property or the environment material.

33. Transfer of your telephone number (“Number Portability”)

a.Switch to Company from another provider: If you are switching to our Service(s) other service provider, you will fully cooperate with the Company and provide quickly all the information, including the pin number and an authorization letter or other documentation, as requested by the Company, in connection with the processing of your Request of service. You authorize the Company to notify your current service provider about your decision to switch your local and long distance services to the Service of the Company, and you represent that you are authorized to take such actions. In addition to the conditions set forth above, the following limitations may apply: You may transfer your current telephone number (if any) to our Service(s), provided that (i) you require the transfer of the telephone number when you process your order for our(s) Service(s), authorize the Company to request the transfer of your telephone number on your behalf. existing telephone and after the service installation visit; (ii) your current service provider release your existing phone number, upon our request, without delay or charges (unless we offer otherwise in writing); (iii) Transferring your existing telephone number to our Service(s) would not violate our judgment, applicable laws or our processes and procedures; and (iv) You acknowledge and agree that if your service is set up before the date on which the transfer becomes effective (“Port Effective Date”), you will only be able to make calls outgoing limited by the phone you have connected. In this case, you must maintain another phone connected to an existing extension in the Service to receive incoming calls until the Effective Date of the Port, after which it may both make and receive calls using our Services with the ported number.

b. Switch from the Company to another provider: To transfer your Company telephone number to another service provider, you must cancel the Service(s) with PRtronics, subject to any early termination fee, and process the transfer order through your new service provider. Requesting a service from another provider and the transfer or portability of your number with PRtronics does not automatically cancels your Contract with the Company. The company reserves the right to deny the transfer of your telephone number did another company for any reason without distinction of person and is not responsible for any claim, loss, action, damage, demand or proceeding arising from arises from, or is otherwise related to, such telephone number.

In addition to the General Terms and Conditions indicated above, the following terms and conditions are specifically applicable to the Customer who subscribes to the Internet Service of the company.

34. General

You are responsible for all Internet activity that you or others cause when use your Internet Service. You agree to ensure that all use of your Service(s) fully comply with this Agreement and that of the network provider ("Mobile Network Operator"). You are solely responsible for protecting the confidentiality of your usernames, passwords, personal identification numbers (“PIN”), parental controls and other security measures security, and we will have no liability for your failure to comply with that responsibility.

35. Installation of equipment and programming (“software”)

We will provide you with an LTE device and other Company Equipment and software, unless you request otherwise and wish to purchase the Equipment, hereinafter referred to as the Equipment the client's. You and persons authorized by you may use your Service(s) Internet, under any password or username available to you, with the provision that you will be responsible for all use of your Service(s).

36. Acceptable Use Policy

Customer will comply with all Company rules regarding acceptable use of the Service. Internet and will refrain from any and all illegal and/or improper activities, excessive use, including, but not limited to, what is detailed in the Acceptable Use Policy, which is will update from time to time and the latest version will replace any previous version. The last version of our Acceptable Use Policy is available on our website, www.prtronics.com . The Client agrees to periodically review the Acceptable Use Policy in our website to ensure familiarity with our most recent version. Failure to follow these rules may lead to cancellation without prior notice and there will be no refund of money.

37. Intellectual Property Rights

a. Legal purposes only: You will use the Service(s) for legal purposes only. You may not publish or transmit through the Service(s) any material (including any message or series of messages) that violates or infringes in any way the rights of others (including the copyright, patents, trademarks, industrial secrets or proprietary rights), whichever is illegal, threatening, abusive, obstructive, harassing, defamatory, invasive of the rights of privacy or publicity, vulgar, obscene, profane, that promotes conduct that would constitute a crime, which would give rise to civil liability or otherwise violate any law. For For more information, please refer to our Copyright Policy, available on our website. Internet page.

b. Resale prohibition: Advertise, resell, reuse, or solicit any products or services, using the Service(s) for operation as an Internet service provider or for provide hosting service for websites outside of what is expressly permitted herein Contract, or the use of any form of transmitter or WAN that allows persons outside your service address to use the Service(s), it is strictly prohibited without the approval express written consent of the Company and a contract for payment of related charges.

c. Copyright: Our Internet Services contain material protected by copyright, trademarks protected and other proprietary information. You can download material protected by copyright author only as permitted by law. Except as otherwise permitted under law of copyright, no reproduction, redistribution, publication or commercial exploitation of downloaded material without the express written consent of the third party of the copyright owner and, where applicable, the Company. In instances of Repeated copyright violations, we may suspend or terminate your Service in accordance with our Copyright Policy. In the case of any reproduction, permitted redistribution or publication of copyrighted material, you may not make changes to or delete author attributions or copyright notices. You will be able to download public domain materials for your own non-commercial use or distribution. The Company assumes no liability, and you assume all risks in connection with the determining whether certain material is in the public domain, or whether it can be used in another way manner for such purposes.

d. Address property: You acknowledge that use of the Internet Service does not grant you any ownership or other rights to any Internet/online addresses provided to you, including, but not limited to, Internet Protocol (“IP”) addresses, email addresses and web addresses. We may modify or change these addresses at any time without notice and We will not be in any way required to compensate you for such changes. After the completion of an Internet Service account, we reserve the right to delete or remove any permanent some or all addresses associated with the account.

38. Speed, bandwidth, data storage and other limitations

39. Risks of Internet access"

Use of the Company's Internet Service carries certain risks for which the Company Company shall not be liable, including, but not limited to:

a. Computer file backup: You understand and accept the risks if you choose not to back up your digital files. Not even Company nor its service providers will be liable in any way for any damage or loss of software, files or data.

b. Virus: Internet pages visited or data received through the Service(s) could contain viruses. It is your sole responsibility to take appropriate precautions to protect against damage or destruction of hardware, software, files and data. The Company may, but has no obligation to, operate virus detection software third parties on your computer before installing programs related to the Service(s). The Company does not represent or warrant that doing so will detect or correct any or all viruses on your computer. The Company may, but is not required to, suspend or cancel the availability of the Service(s) if the presence of any virus is found in the system any user or in any communication sent or received through the Service(s).

c. Unauthorized access to your computer and its files: Inherent in accessing the Internet is the risk of unauthorized persons using your Service(s) or obtain access to your computer and software, files, personal information and other data stored or transmitted by you, that install a “bot” or otherwise hijack your computer or damage or misappropriate your computer, its systems, and its files. some other way. Use of the Service(s) is at your own and exclusive risk, and you are responsible for the security of your computer, equipment, information and data traffic. The Company will have no responsibility if third parties intercept data transmissions by you or you or otherwise gain access to or misappropriate your computer, other equipment, files or account.

d. Espionage (Eavesdropping) and Security of Client Equipment: The public Internet is used by numerous people or entities, including, but not limited to, other subscribers to our Internet Service. As is the case with all networks shared sites such as the public Internet, there is a risk that you could be subject to spies (eavesdropping). This means that other people or entities could possibly access and/or monitor your use of the Service(s). If you post, store, transmit or disseminate any sensitive or confidential information, you do so at your own and exclusive risk. You You acknowledge that when using the Services, there are certain applications and techniques that may be used by other persons or entities to obtain access to Customer Equipment. You solely responsible for the security of Customer's Equipment or any other equipment that you choose to use in connection with the Service(s), including, without limitation, any data stored on such equipment. NEITHER THE COMPANY NOR ITS AFFILIATES OR AGENTS SHALL HAVE ANY LIABILITY FOR ANY CLAIM, LOSS, ACTION, DAMAGES, DEMAND OR PROCEEDING ARISING OUT OF OR OTHERWISE RELATED TO, SUCH ACTIONS BY YOU, THE USE OF SUCH APPLICATIONS BY YOU OR ACCESS BY OTHERS TO CUSTOMER'S EQUIPMENT OR YOUR OTHER EQUIPMENT.

Questions or complaints about the content or material should be directed to the provider of the content or material. You acknowledge that there is commercially available software that claims to be capable of encoding (encryption) and allowing anonymization. We do not represent or any guarantee about the effectiveness of such programs.

e. Company actions to protect its network: The Company reserves the right to take actions to protect the security and integrity of its network and resources that are consistent with applicable laws. These actions could affect your Service(s), your computer, software, files, personal information and others data stored or transmitted by you.

f. Exposure to inappropriate content: There may be content available through the Internet that is illegal, that violates copyright property of third parties or other rights or that is offensive. The Company is not responsible for the content on the Internet or otherwise available through the Service(s). The company shall not be liable for any claim, loss, action, damage, demand or proceeding arising of, or otherwise relate to, such content.

40. Discounts

a. If you activate automatic debit, using a Credit Card, Debit Card or Direct Debit (ACH), You will have a discount of $5.00 as long as you make your payment on or before your cycle cut. If you do not program automatic debit, you want to pay manually with a Debit/Credit Card, ATH Mobile or Cash are NOT eligible for the $5.00 discount.

b. You can receive an additional discount on your bill for $9.25 if you qualify for any of these conditions; (i) That they receive less than the average speed. The average speed is defined in 4 tests speed where the average result is less than 50 megabytes, within a margin of error of twenty%. If it falls within the margin of error, the discount can be partially given. If the speed average is less than 10 megabytes, you can request an additional discount of $5 but the Customer will not be able to use more than 500 GB in 30 days. If it is determined that at any time you used more than 500 GB in 30 days, the discount is removed and you will not be able to request it again.; (ii) Who receive any help from the state, municipal or federal government (PAN, TANF, Social Security, etc.) qualifying at the discretion of the company.; (iii) Who is currently a student or teacher at a university or school in Puerto Rico; (iv) Who works in a health sector (for example, hospitals, pharmacies, etc.) that qualifies the company discretion.

You must provide reasonable evidence to prove that you qualify for any of these criteria. These discounts expire every 12 months. You must request the discount again and the company reserves the right to modify or remove any discounts from these categories. These discounts cannot be combined.

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41. Choose Plans

Compare and choose an Internet plan that meets your needs. The following plans are compatible with the Magenta network and the Blue network.

42. Additional MNO Terms

The Mobile Network Operator ("MNO") has its own terms and conditions that We will be applying to each internet line. Listed below is a summary and where you can read more about it;

a. Blue Plan: 5G Access¹: Requires a compatible 5G/5G+ device. 5G/5G+ service is not available in most of the areas; It is available only in very limited parts of specific cities. He device will display a 5G/5G+ coverage indicator when used in an area where 5G/5G+ coverage is available. 5G/5G+ service is available outdoors within the line of sight to cell site only. Other restrictions apply. Visit att.com/5Gforyou for more details. Unlimited Data²: For use in the United States, Canada, Mexico and Puerto Rico. PRtronics can reduce the data speed when the network is congested, under maintenance, etc. After it happens congestion, your speed will return as the network allows. More information in section 38. USE OFF THE NETWORK: The use of national and international data outside the network (roaming) may be at 2G speeds and may incur additional charges. Video Streaming³: It includes access to video and the maximum quality will be limited depending on your plan; SD (480p), HD (1080p), UHD (4K). Requires eligible device and video source. Transmission capacity and video resolution may vary and be affected by other factors. It can vary and be seen affected by other factors. Transmission capacity, video resolution and other data usage (including speed). *Video will be in SD quality unless requested enable the maximum of your account. PRtronics Congestion Protection⁴: This service gives priority to your internet over other consumers with plans with a lower QoS Class Identifier, "QCI". Also known as "No Network Management", more information in Youtube . ***It means that in times of congestion you will be less likely to be affected. ***If your plan has initial priority, this will depend on your consumption; First 22GB, then will have lower priority if your plan does not indicate otherwise. In this way, clients who, for For example, they normally receive 50 megabytes during the day and 2 megabytes at night, they must have the Internet speed as close to 50 megabytes as possible. This is not guaranteed and is subject to allow the network. FastTrack: Requires compatible device. Use quality network technology of "always-on" service to provide a differentiated network experience (i.e. i.e. enhanced versus "best effort") for business data traffic that is originates and travels entirely over the MNO-owned national 4G LTE network (excluding microcells, MNO Wi-Fi service, roaming partner networks and 5G / 5G + network) during congestion times. The feature is intended for application data traffic only and not (a) prioritize CRU data traffic before other data traffic. data (which may receive similar or higher quality of service), (b) provide access priority over available network resources, or (c) provide any preference capabilities. THE MNO reserves the right to cancel, suspend or restrict the function if the use is inconsistent with the intended use or the Commercial Agreement. Calls and Texts Unlimited⁵: Includes calls in the Domestic Coverage Area, "DCA", (United States, Puerto Rico, Mexico and Canada). Service may be terminated for excessive roaming.Includes length Unlimited international to certain countries, check with us before making your call. You will may charge for calls to special service numbers, premium or other countries outside the grid. Calls to other countries: If it includes International Long Distance service, "ILD", can be used to call countries other than Canada and Mexico. Payment fees apply per use per minute unless you have an ILD service package. Rates subject to change without prior notice. For rates, see att.com/worldconnect. UNLIMITED TEXT: Standard Messaging: Requires compatible device. Includes unlimited messages up to 1MB in size within DCA to over 190 countries for text messages and 120 countries for photo and video messages. He MNO may add, change and remove included countries at its discretion without prior notice. The Messages sent through apps may incur data or other charges. Visit att.com/text2world for more details. Advanced Messaging: The Sender and Recipients must be postpaid from PRtronics. Wireless clients with HD Voice accounts and devices capable, have their devices turned on and are within DCA property and operated by the MNO (excludes third party coverage). Includes unlimited messages of up to 10 MB in size. Other restrictions apply and can be found at att.com/advancedmessaging

Learn more at PRtronics.com/tos or by calling customer service.

b. Magenta Plan: 5G Access¹: Requires a compatible 5G/5G+ device. 5G/5G+ service is not available available in most areas; It is available only in very limited parts of cities specific. The device will display a 5G/5G+ coverage indicator when used in an area where 5G/5G+ coverage is available. 5G/5G+ service is available outdoors within line of sight of the cell site only. Other restrictions apply. Visit t-mobile.com/5g for more details. Unlimited Data²: For unlimited use in the United States and Puerto Rico. Canada and Mexico up to 5GB in high speed, then 2G speed. Unlimited on certain domestic and international flights, Check with us to find out if your flight qualifies. PRtronics can reduce the speed of data when the network is congested, under maintenance, etc. After the congestion passes, Your speed will return as the network allows. More information in section 38. USE OUTSIDE OF THE NETWORK: The use of national and international data outside the network (roaming) may be 2G speeds and may incur additional charges. Video Streaming³: It includes access to video and the maximum quality will be limited depending on your plan; SD (480p), HD (1080p), UHD (4K). Requires eligible device and video source. Transmission capacity and video resolution may vary and be affected by other factors. It can vary and be seen affected by other factors. Transmission capacity, video resolution and other data usage (including speed). **Video will be in SD quality unless requested enable the maximum of your account. PRtronics Congestion Protection⁴: This service gives priority to your internet over other consumers with plans with a lower QoS Class Identifier, "QCI". (Also known as "No Network Management " , more information in Youtube . It means that in times of congestion you will be less likely to be affected. Of In this way, clients who, for example, normally receive 50 megabytes during the day and 2 megabytes At night, they should have the internet speed as close to 50 megabytes as possible. This It is not guaranteed and is as network allows. If your plan has initial priority, this will depend of its consumption; First 55GB, then it will have lower priority if your plan does not indicate otherwise. Unlimited Calls and Texts⁵: Includes calls in the Domestic Coverage Area, "DCA", (United States, Puerto Rico, Mexico and Canada). Service may be terminated for excessive roaming. You may be charged for calls to special service numbers, premium or other countries outside the network. Calls to other countries: $0.30/min to countries in the Simple Global network (~210+ countries) More information at t-mobile.com/travel-abroad-with-simple-global. UNLIMITED TEXT: Device required compatible. Includes unlimited messages from DCA to any country where there are messages and texts in the world (except St. Helena, Wallis, and Futuna). The MNO can add, change and remove included countries at your discretion without prior notice.

More information in T-Mobile or calling customer service.

Additional Terms and Conditions Applicable to Video Services

In addition to the General Terms and Conditions indicated above, the following terms and conditions are specifically applicable to the Customer who subscribes to the Video Services.

43. Equipment

to. Decoders (“Android Box”): Some devices may not be compatible with our systems. We rent Television decoders, and television decoders may be available for buy in stores. If your service is received through a television set-top box, you can You may not be able to use special applications and features on televisions. For example, some TV decoders may be incompatible with TV apps that allow you to watch a program on one channel while simultaneously recording a program on another channel; recording two or more consecutive programs that are broadcast on different channels; either use advanced image generating and viewing applications such as image in image (“Picture-in-Picture”).

**b. Additional TV decoders:WWWW To tune in within your home and additional televisions or broadcast devices may be required. Additional TV decoder for each additional device. We will charge you a fee monthly for each additional decoder added to your account.

44. Transmission

We reserve the right to alter any programming (“software”) on the equipment, and to provide content on the service(s), through periodic downloads. We will make efforts commercially reasonable efforts to schedule these discharges so that they result in the amount minimal interference or disruption to your Services. Due to the nature of the service through the internet, there will be no credits for days without service unless otherwise indicated. contrary. Maintenance is usually done weekly and/or days before a major event. Any attempt to use more than 1 device at a time exposes your subscription to being end permanently.

45. Limitations on Service and Liability

a. The company is not responsible for the Video/Audio content and does not guarantee or claim any right over the content. The company is just a reseller for many suppliers. The channels and VOD in any package are subject to update, change or removal in any time without prior notice. Buffering, freezing and content not working is normal in any IPTV in the world, therefore you may find these problems. The client is responsible for knowing how IPTV works and the nature of the same. Any IPTV package could be replaced by any other in case of the unavailability.